Issues!

[CardiffGareth]

TV keeps freezing and then it says please wait while your TV programme loads. Also it'll freeze for a few seconds before streaming again. Earlier it wouldn't load movies and kept saying press home to reset your connection. We'd get back to the home screen, but then when trying to access movies, it would do it again, and we were then in a loop. This only has started happening since we had fibre installed. Its trash. When we were not fibre, everything worked flawlessly, now its a nightmare.

[Chrisee]

@CardiffGareth was the Sky Hub moved as part of the fibre install? If it was the move has meant the WiFi signal neat the TV has probably reduced. If you have a Glass TV then there is a useful signal level indicator in the Network Settings and you can use the Network test in the Get Help menu of the Netfix app.

If practical you can get a longer Ethernet cable to link thecHub to the ONT so the hub can be out in the open on a surface which will help with the signal levels. If that either doesn't work or is impractical ask Sky to supply a booster/extender which will require adding Sky WiFi Max to your sub unless you already have it.