Issues with streaming

[Re-Anne]

Hi, I continuously have issues when watching tv. I repeatedly get the "an error has occurred" message, frozen pictures, buffering and this is on sky tv, prime, Netflix, channel 4 od, pretty much all of the apps on the tv. We have reset the box and have turned it off by the wall also however it continues to happen 

[peter-marlow+1966 · Accepted solution]

Probably  a poor  wifi signal, many people  on here  report  this problem, if you  can connect your  tv or puck by ethernet cable  it is more  stable, also the more devices you have  connected to the Internet  the weaker  the signal  to  each  device  gets, what is your  broadband speed,  i  am on  sky gigafast broadband 900mps  full fibre to the property  and  have two 55inch sky glass tvs, sky live camera, puck,Xbox  lg smart tv,  freesat box, tablet, p c, laptop, three alexers, 3 mobile phones connected the 2 sky glass tvs, the puck, and the LG tv are all connected  by ethernet cables  and i personally  have no freezing  problems 

[Hooky]

I only have one small tv connected.

Engineer came out yesterday and checked the speed and signal strength of my broadband and both very good.

He left me a signal booster anyway.

All I've done is taken the new puck out of the box, connected to the mains and the tv, and followed on the prompts on the screen, but it won't let me complete the set up?

Any suggestions?