Issues with internet

[RyanD1990]

Light is white on the router - however when I try to connect sky glass the apps aren't loading properly/not at all the programs aren't playing 

When I go onto my sky app to check/fix my internet it says there is a problem - I run the checks via the app - it then comes up with everything is ok 

I've also reset my router 

I'm at a loss what to di

[Chrisee · Accepted solution]

@RyanD1990 if you have the Sky Max (the new white hub) router give Sky a call as they promise enhanced support including sending out a "pod" extender. If its one of the older black hubs I would restart the pucks and the hub.

[RyanD1990]

It's sky max (white hub) 

I'll contact sky 

see what they have to say 

thank you for the advise 

[Johnson2]

Sky is the worst experience ever. DO NOT SIGN UP TO THIS COMPANY