Issues with Wi-Fi & tv

[Paul1975dec]

Hi,

I'm currently currently getting issues with my broadband. The broadband does not reach the back of the house nor does it reach upstairs. The signal is very weak and is very disappointing.

also, we are having issues with the TV. We have been watching a program on the TV and all of a sudden it decides to restart.

[jamesn123]

@Paul1975dec 

You probably need some boosters then, you can get these FOC from Sky if you have the Max or boost addons

[TimmyBGood]

@Paul1975dec 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.