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Discussion topic: Issue

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This message was authored by EWELINA97 This message was authored by: EWELINA97

Issue

I wanted to order broadband that Skye I was in the process of ordering but I could not complete the order it showed an error. I would like to cancel this order. 

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This message was authored by GD1 This message was authored by: GD1

Re: Issue

Posted by a Superuser, not a Sky employee. Find out more

@EWELINA97  You can't cancel orders through a public forum.   If you got an error it's likely the order has not been placed, did you receive any emails about confirming an order was made?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass, Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
EWELINA97
Topic Author
This message was authored by EWELINA97 This message was authored by: EWELINA97

Re: Issue

I didn't get any email. Yes, I know the order didn't go through, but Virgin Media, which I decided to stay with, says I have to cancel the order from Skye because they see in the system that I've already chosen a new internet provider.

This message was authored by GD1 This message was authored by: GD1

Re: Issue

Posted by a Superuser, not a Sky employee. Find out more

@EWELINA97  You'll need to call Sky in that case.

 

(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass, Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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