Hello,
I am facing a problem in which Sky customers are unable to access my website: (removed)
Many of my website users are able to access the site except all of those who cannot have reported being Sky customers. It seems Sky or Sky Shield has flagged the website for some reason. I believe this began happening on Friday.
The error message they are shown is: ERR_SSL_PROTOCOL_ERROR. The SSL certificate has been checked and it is all fine.
Steps I have taken are:
- Reviewing this forum. I have found one thread in which similar occured however there was no resolution from the original poster.
- Checked with hosting provider who advised no server issues, malware and SSL cert installed correctly.
- Found an email address sky email address to explain situation but have no idea if this is the right thing to do or the right email address.
I am not sure how to proceed and I am feeling very desperate to get this sorted. My website is service focused and currently there is a high percentage of users (Sky Customers) who cannot access their service. I would appreciate any advice/who I can contact/technical support from the community to help resolve this matter and allow my users and customers to access the website.
Many thanks
Moderator note: Removed third party link.
