Issue with wifi

[Emma400]

Over the last week my wifi is really bad  I've been a sky customer this time over 2 years . It was bad when I moved in too. I've ran the test and says the wifi has no issues but it's still very slow and buffering. If I connect to my phone using a hot-spot it's fine .

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147