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Discussion topic: Issue with router requiring rebooted every day

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This message was authored by Argyller This message was authored by: Argyller

Issue with router requiring rebooted every day

Hi,  use sky broadband with sky Q  and 3x mini boxes.  For last few months, every single day (during day) Sky Q looses signal to sky router (over Wi-Fi) and internet becomes unavailable throughout house.  Wi-Fi still present and strong, but not connected to internet.  Router shows 4green lights.  Need to reboot router (nothing else) and entire system restores itself to normal.  Getting really frustrating having to reboot every day.  Any thoughts?  On very good 44MB BB service.

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Issue with router requiring rebooted every day

Posted by a Superuser, not a Sky employee. Find out more

@Argyller sounds like the wifi signal from the hub to the nearest Sky Q bix is marginal so while the Q box mesh stays working and the Q minis work anything requiring an external connection stops working.

 

You need to improve that backhaul,connection. Assuming the hub cannot be moved closer -just raising the hub higher can help in many cases - then running an ethernet cable from the hub to any of the Q boxes should sort the issue. If that is impractical consider buying a powerline adapter kit which uses the mains wiring to carry the signal.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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