Issue with returned equipment

[Debbiemcc79]

Hi everyone

seems like I'm having a familiar issue. Have returned my sky broadband and tv equipment (last month) after contracts ended. But received email yesterday saying the equipment has not been received and I'll be charged. Have send email and copy of receipt from post office and have tried to call but no response. 
can anyone help with this? 
thanks very much in advance!!! 

[cookiemonsteruk]

@Debbiemcc79 

Do you still have the tracking number that you could post here?

[Debbiemcc79]

 @cookiemonsteruk image uploaded with tracking. But for ease it's - QY630522302GB

[cookiemonsteruk]

@Debbiemcc79 

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Debbiemcc79]

@cookiemonsteruk  Thank you so much! That's massively appreciated ☺️

[cookiemonsteruk]

@Debbiemcc79

As much as possible use a chrome browser when logged into the forum as  this ensures you see the notification coming thru

[Lisa-P1987]

Thank you for escalating this. We have sent Debbiemcc79 an invite to chat 🙂 

[Debbiemcc79]

Thanks very much! I've responded and looking forward to hearing from you soon. 

[Addie15]

Update-This query is now resolved, thus we are closing this chat. If there is anything else we can help you with, please do not hesitate to reach out. Thanks.