Issue with internet

[Steph3105]

I received a black router a few days ago and had it all set up. The first 36 hours everything worked great but on Wednesday the internet light turned orange and I now have no internet access. I have followed all the steps suggested by Sky and have tried calling them as I received a text asking me to but nothing has worked and now the app doesn't even notice an issue.

[Highlinder]

@Steph3105  Is your internet still down and off and how long has this been going on?

[Steph3105]

It's still down and has been for 48 hours now. An engineer is apparently coming out on Monday to have a look.