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Discussion topic: Issue with internet

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Steph3105
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This message was authored by Steph3105 This message was authored by: Steph3105

Issue with internet

‎26 Jul 2024 03:29 PM

I received a black router a few days ago and had it all set up. The first 36 hours everything worked great but on Wednesday the internet light turned orange and I now have no internet access. I have followed all the steps suggested by Sky and have tried calling them as I received a text asking me to but nothing has worked and now the app doesn't even notice an issue.

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Highlinder
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Re: Issue with internet

‎26 Jul 2024 04:24 PM

Posted by a Superuser, not a Sky employee. Find out more

@Steph3105  Is your internet still down and off and how long has this been going on?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Steph3105
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Re: Issue with internet

‎26 Jul 2024 05:05 PM

It's still down and has been for 48 hours now. An engineer is apparently coming out on Monday to have a look.

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