Issue with Sky app and Sky Max Hub

[Keziahkruger]

 

 

I have the following issue I can't connect my sky max hub with the app and I don't know how to fix that issue as I am connected on sky broadband already why I can't connect the device in the app.

[Keziahkruger]

I scan the qr code in the box and I try to start the installation but I receive always a message oops something goes wrong, then i click i already have internet but doesn't want to connect what i need to do, does anyone face this issue before.

[proyal1701]

I have the same issue. My hub is connected to the internet, I am getting the required speeds and all my devices are connected. However, we have one room that gets no signal. I spoke to Sky and they sent me a WiFi Max Pod but when I try to set that up it tells me i need to set up my hub first and I just get the same errors above. Oops something went wrong or setup not completing long after the stated 20 minutes.

[Kataki]

We're you able to resolve this? I have the same problem and now my old hub will not work either so left with no Internet