Issue with Sky app and Sky Max Hub

[Keziahkruger]

 

 

I have the following issue I can't connect my sky max hub with the app and I don't know how to fix that issue as I am connected on sky broadband already why I can't connect the device in the app.

[Keziahkruger]

I scan the qr code in the box and I try to start the installation but I receive always a message oops something goes wrong, then i click i already have internet but doesn't want to connect what i need to do, does anyone face this issue before.

[proyal1701]

I have the same issue. My hub is connected to the internet, I am getting the required speeds and all my devices are connected. However, we have one room that gets no signal. I spoke to Sky and they sent me a WiFi Max Pod but when I try to set that up it tells me i need to set up my hub first and I just get the same errors above. Oops something went wrong or setup not completing long after the stated 20 minutes.

[Kataki]

We're you able to resolve this? I have the same problem and now my old hub will not work either so left with no Internet 

[Keziahkruger]

Unfortunately still trying after 3 months.

[Bree1]

Did you manage to resolve this issue? I am getting the exact same thing. Extremely frustrating and unable to find a contact number for sky. 

[Kataki]

Hey, nope... i got my old hub back up and running. Frustrating got no where with it myself and have been charged for not returning the old hub... bit of a joke to be honest.

[Bree1]

Oh no, that's ridiculous. I won't hold my breath then! That's unbelievably cheeky of them!

[Kataki]

I know very frustrating... I am moving house soon so I am hoping I can  get it sorted then, but if you are able to find anything please let me know 🙏 I would like to get my money back if I can 😛