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Discussion topic: Issue with Broadband Speed

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This message was authored by: darius3

Message posted on ‎22 Feb 2025 02:54 AM

Issue with Broadband Speed

  • Dear Sky Support,

     

    I am experiencing issues with my broadband connection. When I checked using the Sky app, I received the following message:

     

    It looks like you have a problem with your broadband. The speed to your hub is poor (41.8 Mb/s)

     

    Could you please look into this and help me resolve the issue?

     

    Thank you.

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎22 Feb 2025 03:13 AM

Re: Issue with Broadband Speed

Posted by a Superuser, not a Sky employee. Find out more

@darius3 

 

When you run the service checker does it give you the option of booking an engineer

 

If you have a black hub could you post your router stats as shown below

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

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