Is this normal

[Trueborn]

• Every time I go online gaming I get latency spikes and packet loss,  was just wondering if it'd normal for sky?

 

Today

 

 

Wednesday 

 

 

[cookiemonsteruk]

@Trueborn 

Can you also run tests from you my sky app or sky.com account and post the info in "more about your connection"

[Trueborn]

 ran broadband check online at mysky,  nothing unusual showing up. Don't know if there are other test online at sky, I couldn't find any.

[Trueborn]

 

 

[cookiemonsteruk]

@Trueborn 

Click on "more about your connection" for your guaranteed speed.

Your line is capable of 80 Mbps so unless you opted for a 40Mbps connection you may have a line fault

[cookiemonsteruk]

@Trueborn 

So it is a superfast 35Mbps connection and a guarantee of 36Mbps 

[Trueborn]

My package is superfast 35, but i haven't opted for 40 on the line as far as I know.

[Trueborn]

Does having the superfast 35 explain the latency spikes and packet loss?

[cookiemonsteruk]

@Trueborn 

It is called superfast 35 to allow people with full fibre fttp to measure speed to a device using ethernet allowing 10% drop in speed as fttp does not carry the modem speed over to the sky hub.

Yours is superfast 35Mbps fttc so the true modem speed is carried over to the hub stats

Apart from the complete line drop at 12:00pm your packet lose is regarded as good 

How is the gaming device connected via ethernet or wifi?

[Trueborn]

Ethernet

[cookiemonsteruk · Accepted solution]

@Trueborn 

That level of packet lose would be typical of a fibre to the cabinet connection and will unfortunately remain until full fibre arrives

[Trueborn]

Thank you 

[cookiemonsteruk]

@Trueborn 

If you wish enter your full postal address below and post the table after removing any personal and exchange info from the top left corner of the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome