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This discussion topic has been answered Discussion topic: Is there an outage in Catford area ?

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This message was authored by: Marie91

Is there an outage in Catford area ?

I lost Internet connection.  

I did a broadband check which was useless. It came back as "everything is fine", yet it couldn't find a device connected and my device shows me "connected without Internet" 

What is happening ?


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This message was authored by: Sewardgr Answer

Re: Is there an outage in Catford area ?

guys I have just run the checks again and this time it's told me there is an issue with the exchange and that it will require an engineer visit - can take up to 2 days apparently!!!! 😡

 

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This message was authored by: Boogie1981

Re: Is there an outage in Catford area ?

Mines exactly the same. I’ve done the whole unplug, reset etc, and still nothing 🤷🏼‍♀️
This message was authored by: AndyStubbs

Re: Is there an outage in Catford area ?

Same issue - no internet or phone - service totally dropped (SE6 area)

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This message was authored by: Marie91

Re: Is there an outage in Catford area ?

Did all of that too 😩

This message was authored by: Ree_2

Sky internet down

Sky internet went down about 50 minutes and hasn't come back up. When you check it via Sky it says everything is good, it's not This is in South East London with no internet/WiFi
This message was authored by: Paschal

Re: Is there an outage in Catford area ?

Same here in SE6 

This message was authored by: Sewardgr

Re: Is there an outage in Catford area ?

Issues here too in Downham, all steps followed to try and fix it, but still no internet. 

This message was authored by: puister

Re: Is there an outage in Catford area ?

Same here in SE6, followed all advice and nothing is happening.

This message was authored by: riffer7777

Re: Is there an outage in Catford area ?

Me too se6 area Catford london

tried everything

its weird because it says coverage great

This message was authored by: Sewardgr

Re: Is there an outage in Catford area ?

Mine has been down for just over an hour now. 

This message was authored by: _Jazzyj_

Re: Is there an outage in Catford area ?

I've lost it too. I'm in SE6.  Done the whole reset, switch on and off, tried to reconnect via Tv.  Now I have nothing but a message saying a connection cannot be established.

This message was authored by: Susieq32

Re: Is there an outage in Catford area ?

Mine is also out in BR1 Downham and when I did the test it said everything was connected

This message was authored by: AndyStubbs

Re: Sky internet down

Same issue - no broadband or phone - SE6 area

This message was authored by: Sewardgr

Re: Is there an outage in Catford area ?

I find this so frustrating, not just because the internet is down and I've got a whole load of emails to deal with, but also the lack of information, firstly the checks say there is no issue in the area, when clearly there is, and then I read on another post how it's likely that maintenance is happening - Well if this is the case why not put something up on their website to at least advise people of planned work, especially if it is likely going to  effect their service. 

 

 
SKY - Your prices are extortionate, the least you could do is provide a better customer service.  

 

This message was authored by: AndyStubbs

Re: Is there an outage in Catford area ?

For me the whole service is down so I also have no working home phone line.
I need both the internet and phone for work in the morning so this is far from ideal!

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