Is broadband Down? As it’s not connected

[cookiemonsteruk]

@dazjohnlee 

I am just another customer (with a foundness of coffee in the wee hours) so can't help you there unfortunately

[dazjohnlee]

Ok no worries. Will phone them at 8am. Cheers for your help. I would say it's extremely unlikely that someone cut through a cable at just after 12pm. Given you would need a pneumatic drill to get to the cables. Far more likely some administrator has been trigger happy....

[cookiemonsteruk]

@dazjohnlee 

Not sure what happened exactly last week but i think the gravesend to greenhithe was cut prior to been buried

[dazjohnlee]

By Rodney and Derek Trotter? ;op

[Cait_B]

Still down in Bolton BL1, anyone had any luck?

[dazjohnlee]

Did you try running the checker in the app?

[cookiemonsteruk]

@dazjohnlee 

A bit of cushty and rodney you plonker 😁

[dazjohnlee]

Mange Tout, Rodney

[dazjohnlee]

cait_b

make sure you reboot your router etc

[Cait_B]

@dazjohnlee @I've just done that and it's working now thank you!

[dazjohnlee]

cool cool. have fun

[Sagir]

Hi, Im from Bolton and its 4 30am on the 5th of Sept 2024. I have no internet connection. The modem has 2 green and 2 orange lights. I ve tried switching it off and back on again. What do I do ?

[Sagir]

I ve tried the reset button on the modem now and its still not working .. but now one orange light above the part that says voice is off. So its 2 green power and wifi and one orange light the one above internet.

[Sagir]

Im from Bolton BL1 post code.. I still dont have internet. Its 5 15 am

[Chrisee]

@Sagir your hub has lost connection to the exchange.  The service may come back on its own by 6am if the outage is caused by overnight maintanance but if it doesnt you can run the full connection test in the My Sky app over a mobile connection.  Ignore any intial screen saying everything is fine click to test the broadband as that will tell you if Sky are aware of an outage affecting your area. If it doesnt and your line is still down when Sky's lines open from around 7am call them and report the fault.