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Discussion topic: Intrnet

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This message was authored by: Krzysztofbadow

Intrnet

want an employee to come and check the internet
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This message was authored by: GD1

Re: Intrnet

Posted by a Superuser, not a Sky employee. Find out more

@Krzysztofbadow  No one will do that on the back of a community post from an unlinked account.

 

Why do you need them to check your internet?  Before any engineer visit a fault would need to be reported, is there a fault?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Me134

Re: Intrnet

Posted by a Superuser, not a Sky employee. Find out more

@Krzysztofbadow wrote:
want an employee to come and check the internet

Have you tried the broadband checker at all yet?

 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub

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