Internet

[Tania12x]

My Internet has been playing up for couple weeks now dont ger full range around the house or stops working completely

[caesarome · Accepted solution]

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@Tania12x wrote:
My Internet has been playing up for couple weeks now dont ger full range around the house 

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Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

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@Tania12x wrote:
or stops working completely

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Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.