@Kellie+griffiths
No internet at all would presumably mean either no power to the Hub, no data signal at the socket or that a cable is damaged or disconnected.
We really need more details of the previous and current situation to be able to help further.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
