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Discussion topic: Internet

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Lisa2378
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This message was authored by Lisa2378 This message was authored by: Lisa2378

Internet

‎25 Jul 2024 08:21 PM

I have not internet 

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Highlinder
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Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet

‎25 Jul 2024 08:32 PM

Posted by a Superuser, not a Sky employee. Find out more

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

 

When the service checker comes back showing green if this is what it does. Can you click on broadband for it to do a check on what is happening there and then to see if it can find the fault.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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