@Saffy1997 Sky cannot act from a forum post you need to call them yourself. However you can do a lot before doing so and szving yourself a lot of time. Look at what the lights on your Sky hub are showing and follow the links from this page https://www.sky.com/help/articles/hub-lights-explained-start
=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
