@NatalieOwen sounds like a line fault. While the hub is connected try running the connection test in the My Sky app as that can bookman engineer to sort the line if it finds a fault. Itvwill alsoo tell if Sky are akready aware of an issue in your area.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
