Discussion topic: Internet

This message was authored by: Haileigh · ‎03 Jan 2023

Hi I was due to have my new Internet fitted last month however I had to cancel that appointment due to being called into work. I still haven't had it fitted but keep getting messages to send the old one back but I can not do that until I have had the new one fitted. Any help would be appreciated. Thanks.

This message was authored by: Highlinder · ‎03 Jan 2023

@HaileighHave you been given the new date for the install of your new services from Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: Haileigh · ‎05 Jan 2023

No I haven't had a new date, tried to book one & the 'new texting system' wasn't having any of it & haven't heard anything since.

This message was authored by: Chrisee · ‎05 Jan 2023

@Haileigh If you check the MY Sky app your order details will be asking you to contact them. I am escalating you post so expect Sky to be in touch offering an online chat through the forum where a chat button will appear. If thst fails call Sky nothing is likely to happen until you do.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Tom-W19 · ‎05 Jan 2023

Thanks for escalating. We've sent an invite to Haileigh.

Thanks
Tom

This message was authored by: Addie15 · ‎07 Jan 2023

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Discussion topic: Internet

Internet

All Replies

Re: Internet

Re: Internet

Re: Internet

Re: Internet

Re: Internet

Was this discussion not helpful?

Search Sky Community

Start a new discussion