Sky Q broadband via ethernet

[rbeee1]

Sky Q box has been connected by ethernet to (non-Sky) router for last 12 months without any problem. Yesterday connection dropped and unable to reset ethernet automatically or manually. However, WiFi connects okay via booster. Also, other devices connected to router (desktop & xbox) via ethernet both working okay. Checked all four ethernet outputs from router work okay. Also checked that cable from router to Sky Q box working okay. So, if it's not the router or cable then presumably the hardware for the ethernet connection in the Sky Q box has failed? Any other suggestions to troubleshoot or do I need a new Sky Q box?

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Update:

Spoke with @rbeee1 and after a few troubleshooting steps were complete an engineer was booked in

Thanks for the escalation have a great weekend 🙂