Internet still live after switching providers

[Random6]

My switchover to Talktalk has happened today and I have just had a message from them to say the connection is 'live'.

Unfortunately they forgot to send the wifi hub so I can't access the Internet through Talktalk.

With my Sky router plugged in it is still showing a connection. Shouldn't this have been stopped if Talktalk are now 'live'?

[cookiemonsteruk]

@Random6 

The line can go active up until midnight tonight. The initial text is often sent out prematurely by openreach on behalf of their isp's

[Random6]

That's very helpful thank you! I was just concerned Sky were going to Bill me because somehow I was 'live'on 2 service providers.

Not a great start with Talk Talk I have to say! 😄

[cookiemonsteruk]

@Random6 

Give talk talk a call tomorrow to make sure you are activated successfully and to find out where their hub is

[Random6]

@cookiemonsteruk thanks for your advice. I live chatted them earlier and they said it will be 2-3 working days.

Thanks again 👍