Internet service keeps cutting out

[Robbie59]

My internet service keeps cutting out, twice today, once at 18:00 and once just after half time during the England vs Ghana game...... so literally the most annoying time it could possibly start to mess around 

[caesarome]

@Robbie59 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Robbie59]

I had done that, twice. No faults..... whilst I could see the lights on my router as orange. For internet and voice 

[Daniel0210]

@Robbie59 

This link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start 

[caesarome]

@Robbie59 

If no faults are showing you might want to give Sky a call about this to see what they say.