Internet really slow - keep getting disconnected from video calls

[Ruth54]

Hi, having a lot of issues with our internet over the last few weeks - constantly freezing or getting disconnected on video calls. If my husband and I are both working in the house we just can't do a video call at all so have to use our phones.

[Highlinder]

@Ruth54  black or white router from Sky?

[Ruth54]

Black router 🙂

[Highlinder]

@Ruth54 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...