Internet problems.

[Gareth1234]

Good afternoon

i feel there is an issue with my internet. I have done a check and it says good but there definitely is some issue as it keeps kicking me off. I have made a call previous but I am not happy. I had never had a problem before until this last month. If this isn't resolved I will be cancelling my tv and internet. 
kind regards 

Gareth cox 

[Highlinder]

@Gareth1234  First of all you are not talking to Sky we are customers like yourself on the forum. Can you tell us what colour of router you have from Sky?

[Gareth1234]

@Highlinder 

Hi there. I didn't realise it was done as a discussion, i thought it was a contact sky option 🙈. I'm here now so.... the lights are all green, I've done a test and says ok but it's not like it used to be. I feel that because my yearly subscription has ended and now on a rolling month one somthings different but unsure what. 

[Highlinder]

@Gareth1234Your contract for broadband is normally 18 months. But that changed just a few weeks ago to 24 months for new people joining or starting new contracts.

Do you have a black or white router from Sky?

[Gareth1234]

@Highlinder  I have a black routine. Just seems strange that as soon as my contract was up for renewal it started happening 

[Highlinder]

@Gareth1234 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...