04 Aug 2024 08:05 PM
My internet keeps disconnecting roughly every 10-15 minutes at its worst. I have run rhe checker however this doesnt work when the internet is down. This means i can only run it when the internet is up and running and it therefore doesnt detect any issues. I have tried turning the router off and then reconnecting however this doesnt solve the issue either. The number of devices connected is the same as normal too. I am now stuck for what the issue may be. If anyone can help it would be greatly appreciated.
04 Aug 2024 08:26 PM
Posted by a Superuser, not a Sky employee. Find out more@Dan7256 It does work when the internet is down, this can be ran through the Sky app or using the link below.
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https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If the checker comes back green okay, click on the broadband button to run an updated broadband test.
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