Discussion topic: Internet problems

This message was authored by: JamieLH1 · ‎24 Apr 2023

My sky connection is not working and sometimes different devices says it has the wrong password. Any ideas of what is going wrong and how to resolve it?

This message was authored by: Highlinder · ‎24 Apr 2023

@JamieLH1 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: MARKIE52 · ‎24 Apr 2023

I HAD THIS A FEW TIME BEST WAY IS TO TURN ROUTER OF FOR 5 MINS THEN REBOOT IT ALSO THERE A RESET BUTTON ON ROUTER CAN PRES THAT ANDRE SETT IT THE PASSWORD IN ON A CARD THAT COMES WITH THE ROUTER OR ITS ALSO ON THE ROUTER NEEDTO PUT IT ON ANY DEVICE YOU USE

Discussion topic: Internet problems

Internet problems

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