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Discussion topic: Internet not working

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This message was authored by: Skyyleat

Internet not working

My internet is not working. I have power but a red light for internwt

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This message was authored by: LM10Limited

Re: Internet not working

Yeah mine is down too, Openreach Fiber Modem box is showing red on LOS

This message was authored by: Emdavor

Re: Internet not working

Mine is down too. Broadband checker showing no issues but wifi is down and cant connect
This message was authored by: Daniel0210

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@Skyyleat @Emdavor @LM10Limited 
In view of the time you’ve all posted it’s worth mentioning that broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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