Posted by a Superuser, not a Sky employee. Find out more
@Ninaraws In view of the time you’ve posted it’s worth explaining that any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens… https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...
Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
It seems a pattern around 12-1am the wifi stops. There was maintenance work on Friday night into the early morning at 4.30am. And now again ? And was told they don't need to give notice to do routine maintenance work in the night as it's "less disruptive "
I have moved your post into the thread you started a couple of nights ago. The answer is the same. It's better they do it at 1am than 1pm.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
