Discussion topic: Internet not working
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Message posted on 02 Dec 2025 12:36 AM
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Internet not working
Sky broadband not working. LOS light is red on openreach device.
All checks look okay in MySky App
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Message posted on 02 Dec 2025 05:32 AM
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Re: Internet not working
@ceezine
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...
If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...
Hopefully it’s back up and running before 7am. If it’s not, post back in this thread and we can try to offer additional advice.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 03 Dec 2025 12:42 AM
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Re: Internet not working
Same on mine... but the Sky app show all checks ok...rubish
Message posted on 03 Dec 2025 12:45 AM
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Re: Internet not working
I am in the middle of an important event on Rust...and of course i have a red LOS light...
Rubish...no freaking warning from Sky about any maintenance work....
Message posted on 03 Dec 2025 12:48 AM
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Re: Internet not working
Mine has come back on again now. Just seen the thread saying there could be short interruptions between 12am and 7am at the moment and I gues that's what this was.
I've had ONTs for over 10 years and never actualy seen a red LOS light before, haha.
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