0

Discussion topic: Internet not working

Reply
This message was authored by: ceezine

Internet not working

Sky broadband not working. LOS light is red on openreach device.

All checks look okay in MySky App

Reply

All Replies

This message was authored by: Daniel0210

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@ceezine 
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Hopefully it’s back up and running before 7am. If it’s not, post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: Skar

Re: Internet not working

Same on mine... but the Sky app show all checks ok...rubish

This message was authored by: Skar

Re: Internet not working

I am in the middle of an important event on Rust...and of course i have a red LOS light...

Rubish...no freaking warning from Sky about any maintenance work....

This message was authored by: peterb999

Re: Internet not working

Mine has come back on again now.     Just seen the thread saying there could be short interruptions between 12am and 7am at the moment and I gues that's what this was.

 

I've had ONTs for over 10 years and never actualy seen a red LOS light before, haha.

Reply