The box is on and the power and wireless light are green but the internet light blinks amber and then goes off. The internet was working 30 minutes ago and I have tried to reset it several times but the light does not appear to be changing to green and the internet will not turn on.
Posted by a Superuser, not a Sky employee. Find out more
@Ruby41 If you haven’t done it already use the below link to check to see if there are any problems or outages nearby https://www.sky.com/servicechecker (This should determine if there's an identified fault affecting multiple households)
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).
(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
