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Discussion topic: Internet not working

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This message was authored by: KaterynaSikula

Message posted on ‎31 Aug 2024 10:52 AM

Internet not working

I need help with broadband. My internet is not working about 2 days. I need some ingener.
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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎31 Aug 2024 11:00 AM

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@KaterynaSikula if the connection test in the My Sky app run over a mobile connection doesnt either tell you Sky are already aware of a fault or offer to book an engineer you will have to call Sky to report the fault

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: KaterynaSikula

Message posted on ‎31 Aug 2024 11:12 AM

Re: Internet not working

I don't speak English, can you give me email address and I will write tham about ingener?

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This message was authored by: TimmyBGood

Message posted on ‎31 Aug 2024 02:11 PM

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@KaterynaSikula 

 

Sky does not use email for fault reporting or engineer booking.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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