Tests show broadband active but no connection

[Tarkan]

My broadband was cut off as I missed a payment.  I've cleared the outstanding, set up dd again and everything seems like it should be active.  Tests show that it is active but getting no upload/download data in the admin panel.  In addition, when I go into my bills section it says that no schedule payment received and that there is an outstanding balance of 0.00.  Not sure if this is related.

[Highlinder]

@Tarkan  Might be better to give Sky a call to confirm this, rather than going around in circles trying to fix something that is not there.