Broadband NOT connecting

[Julie+Chowdhury]

The Broadband is not connecting for last 2 days. Followed the instructions to put on & off the skybox several times but it doesn't work.

[Highlinder]

@Julie+Chowdhury  Can you please follow the latter part of the directions below to see if it can see the fault.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.