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Discussion topic: Internet not working

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This message was authored by: DianaHJ

Internet not working

WiFi not working
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This message was authored by: DianaHJ

Re: Internet not working

Internet not working
This message was authored by: EdHyde

Re: Internet not working

Internet not working.

This message was authored by: Chrisee

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@EdHyde @DianaHJ Skybhas over 5 million broadband customers inevitably several thousand will have lost their connection for many differrntvreasons. There are things you can do yourselves firstly check the LEDs on your hub if the internet light is amber then the hub has lost connection to the exchange. When this happens log into the My Sky app and click to run the connection test - ignore the result displayed from the last routine test - thecsystem will tell you if there is a known faukt in your area. If it doesnt call Sky whose linescwill be open around 8am. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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