Internet not working

[Tracy250667]

Internet not working 

[Highlinder]

@Tracy250667  The community needs some background to what is going on. What lights on the router and what colour are they?

[Flowerpot1]

Mine isn't either. Internet light on hub is flashing orange tried reset, switching off and on etc nothing. Tv is saying internet connection is down. Ran all tests on sky and they say all is good?!! 

[Highlinder]

@Flowerpot1  So you ran the test below and it showed all good when ran.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Flowerpot1]

@Highlinder tried that too comes back as no issues reported and all good. Tv (glass) says connected to broadband but no internet access 

[Highlinder]

@Flowerpot1  What colour are the lights on the router?

[Flowerpot1]

Yellow power and WiFi. Orange flashing for internet

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Flowerpot1  an invite to chat.