18 Jan 2024 03:18 PM
Internet has been off for around 3 hours. Have reset, turned on and off etc (followed all tips!) and the light is still off
18 Jan 2024 05:31 PM
Posted by a Superuser, not a Sky employee. Find out more@Kirsty170200 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
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