Internet not working

[Kirsty170200]

Internet has been off for around 3 hours. Have reset, turned on and off etc (followed all tips!) and the light is still off 

[Highlinder]

@Kirsty170200  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.