Internet not working

[Rachel952]

The internet isn't working it says check this connection I have done everything it's telling me to and it isn't working 

[JimM1]

@Rachel952 Do you see anything from the link below!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start