Internet not working

[Jaydee92]

My internet ain't working I want to know why. I have turned it off multiple times but still

[Victoria5678]

Same is happening to me right now. 

[Highlinder]

@Jaydee92  & @Victoria5678  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[lauren791]

I've done this and it's still not working, I've turned it off multiple times and left it 5 mins then turned back on but the internet light isn't on and the voice light is orange, the other 2 are both green.

[Chrisee]

@lauren791 if the srrvice is still down this morning and the My Sky test doesnt tell you Sky are aware of a fault callthem and report the issue.