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Discussion topic: Internet not working

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This message was authored by Alikanso This message was authored by: Alikanso

Internet not working

My internet connection not working I turn off the router  and turn on it and it's still not working I plug the internet lan lan from wall and router than plug it and it's still not working. 
any advise please?


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Alikanso
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This message was authored by Alikanso This message was authored by: Alikanso Answer

Re: Internet not working

Thanks of your answers I solve the problem I press the rest button on the  router after internet back to work .

thanks a lot

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@Alikanso 

If this has started at the time you posted, it could be that maintenance is taking place. Maintenance occurs overnight to cause as little disruption as possible when most subscribers are asleep. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by IK This message was authored by: IK

Re: Internet not working

There is still a problem this morning, as there was yesterday evening. The middle light on the router is either off or flashing orange, even after resetting the router 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@IK if the connection is still down run the connection test in the My Sky app overca mobile connection as that will tell you if there is a known fault affecting your line. If it doesnt show one call Sky to report the fault so they can get it fixed for you.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Alikanso
Topic Author
This message was authored by Alikanso This message was authored by: Alikanso Answer

Re: Internet not working

Thanks of your answers I solve the problem I press the rest button on the  router after internet back to work .

thanks a lot

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