Discussion topic: Change from Broadband to Fibre cabling
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 11 Jan 2024 02:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Change from Broadband to Fibre cabling
A couple of weeks ago I received what I thought was a text from SKY to advise my broadband cabling was being replaced by Fibre, which they requested they undertake on 11th January 24. Shortly after receiving the text from SKY I received a further text requesting my address & account details, presumably to where the work needed to be carried out. I kindly replied advising that if they were working on SKY behalf then they should have been given my address details etc. I have since been in contact with SKY to enquire if they sent the request, needless to say they advised they were not aware of the work needing doing, so I can only assume that this was a scam, to enable them to enter my property. Have any other SKY users had similar occurrences ?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 11 Jan 2024 02:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Change from Broadband to Fibre cabling
@NPv as yet the normal way that customers upgrade from copper to fibre is when they order a new service. At some point Openreach will switch whole areas as the decommissioning of the copper network gets close but as far as I know its not happening as yet.
Openreach do use text to communicate but only after they have had an order from Sky so I think you were right to be suspicious
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 11 Jan 2024 03:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Change from Broadband to Fibre cabling
@NPv Could be also from another Network Provider (Altnet) such as City Fibre, Virgin Media etc. A there are other provider rolling out a full FTTP service. Did you ever register an interest with another provider in the past?
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 11 Jan 2024 03:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Change from Broadband to Fibre cabling
@NPv wrote:
I can only assume that this was a scam, to enable them to enter my property.
As @GD1 says, more likely to be a (very dubious) sales tactic by an altnet supplier.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page