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Discussion topic: Internet not working

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This message was authored by Levi81 This message was authored by: Levi81

Internet not working

My internet is off, then the amber light flashes. Then it just goes off again. It does this nearly every day. I've been sent a new box and it's still doing it. I'm fed up. The internet has been off for hours. 

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This message was authored by Lol11 This message was authored by: Lol11

Re: Internet not working

I'm getting the same.internet keeps going off and on. Wish I had kept my old internet modem. This new one is crap 🤬

Levi81
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This message was authored by Levi81 This message was authored by: Levi81

Re: Internet not working

It's in the window and if anybody stands near the window it goes off. Every other light is green, yet my internet is off and just keeps flashing them going off. It's doing it all the time. I've had a new box, I've reset it it's driving me crazy 

This message was authored by Erinjohnstone12 This message was authored by: Erinjohnstone12

Re: Internet not working

I keep having the same issue, it's been going on for days now...

This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@Levi81& @Lol11 & @Erinjohnstone12 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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