Internet not connecting

[Erinjohnstone12]

My Internet has been going on and off for the past few days it's been off 90% of the time.., I've followed all the steps nothing works., I've tested my connection and it says everything is fine.

[mae-3]

@Erinjohnstone12 

The community needs a bit more information, and at least the router stats to give us something to go by, there is a post at the top of the forum which explains how to post those router stats which should be followed right to the end carefully to do the process correctly.

[Erinjohnstone12]

Port 

Wan status down all stats 0

LAN status down all stats 0

Whlan 2.4GHz  up 903  0 0 618 0  uptime 00:7:23

whlan 5GHz up 3558 3795 0 43055 00:7:23 

[mae-3]

@Erinjohnstone12 

Unless it is an area issue your Sky App logged into your account and run from the mobile 4G/5G network should be able to test the broadband line and allow you to book an engineer.