Internet not working after activation

[cronen]

Hi

We recently moved home. Contacted Sky and got our account moved to our new address. Was given an Activation date of 6th December...which then became today, 8th December.

Got a text an hour ago saying that Activation has completed and I can plug my Hub in. I've done this, but only the Power, Wifi and Voice were lights were lit (Voice was orange, other two were green). Left this for a little bit but there was no change. I decided to try doing a factory reset on our Hub to see if that was needed as it's a new line. Now I have two green lights (Power and Wifi), and still no internet. Tried following through the Help pages, but the tests they do all fail and don't provide any sort of resolution.

My wife and I work from home and for the last week we've been hotspotting off mobile phones which really isn't convenient and we desparately need to get this sorted. I can't even find a way to get in touch with anyone at Sky. The Web Chat says it doesn't do Tech Support and the website seems designed to hide any sort of contact number from you.

Any assistance would be appreciated. Thanks.

[Daniel0210]

@cronen 

I’m afraid you aren’t addressing Sky Customer Services here. This is a customer helps customer forum and Sky won’t automatically contact you. Someone may have an answer to your issue, but in the meantime if you need to call Sky:-

If you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise use this link:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides an 0333 number. A lot of mobile networks include 01, 02 and 03 numbers in their inclusive minutes.
ROI: change the flag in the very bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides an 0818 number.
(The forum filters don’t like us typing the digits in full).

As with most large companies the start will be automated but stay on the line and don’t hang up if you’re prompted to. The operating times of departments differs depending on the issue you’re ringing about.