Internet not working WHY?

[Katerogers123]

My internet isn't working. I'm late paying my tv bill but I have paid my broadband so why is it not working?????

[Daniel0210]

@Katerogers123 

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back before 7.

[Gaurav2]

Same thing happened with my connection around 3 AM.. Hub itself is not connecting

[Chrisee]

@Gaurav2 if it is overnight msintenace causing your issue the connection should be back by now.

[Gaurav2]

Hi, But its not.. when i check on downdetector there are 100s of reports of a wider problem.. I am not sure if its being dealt with urgency.. multiple restarts even this morning haven't helped..Kindly look into this with urgency please

[TimmyBGood]

@Gaurav2 

Wider problems are always tackled 'urgently': why wouldn't they be?

Unfortunately an urgent response is not the same as an instant resolution.

[Daniel0210]

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@Gaurav2 wrote:

Kindly look into this with urgency please

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@Gaurav2 
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.